As the amount of processes a company has grows, it’s important to create workflow processes which streamline those processes. A well-designed workflow improves accountability and communication eliminates redundancies, as well as increases efficiency. It helps companies find ways to automate certain tasks, thus increasing productivity and reducing labor costs.
The first step to develop a workflow process is gathering unstructured data about the current process. This includes information about the places handoffs take place, the order of events, timelines and resources, as well as metrics. It’s also beneficial to bring together subject experts, also known as SMEs, who can offer more information about the current process and point out any issues.
After the data gathered is documented, the next step is to develop the workflow structure. A workflow is a sequence of actions, tasks and responsibilities that guide the flow of information through an organization. Workflows allow teams to communicate and collaborate. They can eliminate miscommunication and provide an unifying source of truth.
During this phase, it’s also crucial to choose a project manager and team leader to oversee the process. The person responsible for this will be accountable for implementing and making sure that all of the required work is done in a efficient way. They will also be the primary point to contact with any questions, concerns, or feedback regarding the project. They will also make sure that the correct team members are assigned tasks and are capable of finishing them within a timeframe.
